REFUND AND EXCHANGE POLICY
Wade Taranto does not except returns for refund on any made to order or bespoke item. On eligible purchases, being items that are ready to wear, items can be exchanged for store credit (valid for 12 months), if exchanged within 14 days of pick up or delivery. Jewellery will not be accepted for exchange or store credit if the item/s has been worn or damaged in any way.
Any item that is purchased as Ready To Wear and then customised in any way, that being resizing, chain shortening/lengthening etc, will be then ineligible for returns/exchange. All items that are customised or made to order bespoke pieces are final sale and therefore ineligible for returns/exchange.
Your Wade Taranto jewellery will be eligible for exchange if it meets the following criteria.
- It is not customised, altered or a bespoke Wade Taranto piece
- The item is returned in its original condition; unworn, undamaged and in original packaging
- It is returned within the specified 14-day timeframe from pick up or delivery
- The order is returned without any damage from transit at the customer’s end
Wade Taranto will confirm an exchange upon inspection of the received item. Should any of the above criteria not be met, we have the right to refuse the exchange and arrange a return at the customer’s expense.
For bespoke Wade Taranto pieces, a 50% deposit is required to begin production and the remaining 50% is required within seven days of completion of the order. Deposits are non-refundable and if the item has not been fully paid for or collected within eight months, the piece becomes sole property of Wade Taranto.
We do not offer refunds for shipping costs, card fees or items damaged in shipping. If your jewellery is damaged on delivery, we require appropriate documentation to determine if a replacement or repair is required. Please take detailed photos of the outside of the box, packaging materials and damaged item(s) then email firstname.lastname@example.org within seven days of delivery.
RESIZING AND REPAIRS
If you’re NSW-based, we urge you to visit our showroom and have us personally take your correct size. We want your Wade Taranto jewellery to fit perfectly. For our interstate and international clients, please get sized by a local, reputable jeweller and send us your size over email. Wade Taranto is not responsible for incorrect sizing by third parties.
For those wanting to surprise a loved one, we can almost accurately estimate the ring size with a few clear photos of the recipient’s hands and their height measurement. In these instances, if the ring size needs a slight adjustment the first resize is complimentary.
Please note: the customer is responsible for the return shipping of the order.
Wade Taranto will cover the cost of repairs under normal wear for the first six months after purchase. However, if your ring is noticeably damaged due to improper care or any other manner, we can repair the ring at cost. We offer complimentary stone assessment and cleaning to Wade Taranto clients. Please refer to our jewellery Care and Cleaning guide here.
After the first six months, Wade Taranto will perform repairs for a fee. Repair costs will vary on a case-by-case basis and a quote will be provided for agreement prior to repairs commencing.
If Wade Taranto jewellery is worked on by other jewellers or jewellery companies the item(s) will no longer be covered under warranty. It is strongly advised that all Wade Taranto jewellery be returned to our workshop for a proper assessment.
All Wade Taranto bespoke products are provided with a lifetime warranty for manufacturing faults on all Wade Taranto products. All of our pieces are crafted with the utmost attention to detail, as we aim to deliver the highest quality of jewellery available. If a fault does occur that we deem due to our workmanship the repairs will be covered free of charge and in this particular circumstance all shipping costs incurred will be covered by Wade Taranto.
Faults + care
Our attention to detail on each Wade Taranto product is of the highest quality. Each piece is meticulously examined before leaving our workshop and showroom to ensure your item is absolutely perfect. However manufacturing faults can happen. If this is the case, and you believe you have received or picked up a faulty product, please get in touch with us immediately, and notify us of the fault. We will carefully examine the piece and a qualified assessment will be made. From there you will be notified and advised of the next step.
When returning your item for assessment, please provide detailed photographic evidence of the fault along with a detailed description, as well as you name and address and invoice number.
Please ensure each jewellery piece being returned is packaged safely to avoid damage during transit. Damaged goods due to poor packaging is the responsibility of the sender and Wade Taranto has the right to refuse the item and send back to the customers at their expense.
Please note: General wear and tear due to normal use is not considered a fault or covered by warranty. Each and every piece of jewellery we make and sell is of a delicate nature and as such should be handled and cared for accordingly. We recommend you refer to our Jewellery Care and Cleaning Guide for specific information on maintenance of your item.
While all diamonds and gemstones are ‘hard' in nature they very easily be broken and chipped if the wearer isn’t following proper care. Stones in this condition are not covered under warranty. Similarly, diamonds and gemstones that have become loose or lost due to damage are not covered under warranty and will be quoted for replacement or repair.
Wade Taranto offer a complimentary cleaning and stone checking service. Once every 12 months we will re-polish (and rhodium plate white gold) your Wade Taranto jewellery, while also checking for loose gemstones and tightening if necessary, as a complimentary service. If you notice your Wade Taranto jewellery becoming dull or a buildup of compound has accumulated in your item, please bring it in to our Sydney CBD workshop for ultrasonic cleaning. This service is also complimentary and can be used as often as you feel necessary.
Please refer to our Jewellery Care and Cleaning guide for further information on how best to care for your jewellery.